Sales Terms and Conditions

1. Scope

2. Triangular Relationship — Platform / Coach / Participant

• Team Up acts as a technical intermediary and payment collection agent on behalf of the Coach.
• The Coach is the service provider and legal seller of the Session. They freely set the price and bear contractual responsibility towards the Participant.
• The Participant is the buyer of the service (the paid Pro Session).
• Team Up IS NOT the seller or provider of the Session. The primary contractual relationship is established directly between the Coach and the Participant.

3. Payment Role and Commission

• Payments are processed via Stripe Connect. By booking a Session, the Participant authorises Team Up to collect the amount on behalf of the Coach.
• Team Up charges a commission of 15% on the amount of each paid Pro Session. [TO BE COMPLETED: confirm exact rate at launch]
• Coaches wishing to offer paid Sessions pay a one-time activation fee of €19 when opening their Pro account. [TO BE COMPLETED: confirm final pricing terms]
• Revenue payouts to Coaches are made via Stripe Connect, subject to Stripe processing times and bank account verification.

4. Pricing, Booking and Payment

• The price of each Session is freely set by the Coach and displayed in euros (VAT inclusive) on the Platform before booking.
• A booking is confirmed after payment validation by Stripe. The Participant receives a confirmation by email or in-app notification.
• Payment is due in full at the time of booking.
• Team Up does not store any payment card data. All transactions are managed by Stripe (PCI-DSS certified).

5. Right of Withdrawal

• Under Article L221-18 of the French Consumer Code, consumers generally have 14 days to exercise their right of withdrawal.
• However, under Article L221-28(12°) of the French Consumer Code, the right of withdrawal does not apply to "leisure service contracts to be performed on a specific date or during a specific period". Paid Pro Sessions constitute such contracts. [TO BE COMPLETED: confirm with legal counsel that this exception applies to all Session types offered]
• Participants are informed of this exception at the time of booking.

6. Cancellation and Refund Policy

• [TO BE COMPLETED — exact policy to be defined and legally validated]
• Cancellation by the Participant: [TO BE COMPLETED — maximum notice period, full or partial refund, Stripe fees deduction]
• Cancellation by the Coach: [TO BE COMPLETED — refund timeline and terms]
• Force majeure cancellation: [TO BE COMPLETED]
• Pending the final policy, Team Up commits to reviewing refund requests on a case-by-case basis. Contact: hello@teamup.app

7. DAC7 — Income Reporting Obligations

• Pursuant to the DAC7 Directive (Directive 2021/514/EU), Team Up is required to automatically report to the relevant tax authorities the income received by Coaches through the Platform.
• This reporting applies to Coaches who, during a calendar year, reach: 30 or more transactions, OR €2,000 or more in gross revenue.
• Reported income may be factored into the Coach's income tax and social contribution calculations.
• Team Up will collect the necessary information (identification, tax number, IBAN) upon Pro account activation. [TO BE COMPLETED: exact list of data collected and reporting process]

8. Complaints and Customer Service

9. Dispute Resolution